I am sure we would all agree that on the whole the service offered by the Wine Society is very good and the customer service is usually very high in quality. That said, I have had a number of recent disappointing experiences resulting mainly from warehouse errors and wanted to see whether others have experienced similar issues.
I placed an order for two bottles of the Tempier rose and a few other things shortly after the Tempier wines were in stock. There was a bottling error and the rose was missed out. Of course after spotting the error, the Tempier rose was out of stock but I was told that it would be somewhere in the warehouse and would be sent separately. Unfortunately, it now appears that they are unable to locate those bottles.
Sometimes bottling errors - and I have been recipient of quite a few - do not cause a problem as the missed bottles can readily be sent again and the Wine Society is usually very good at dealing with these types of issue. However, when the missed bottles are in high demand, as so much of the Wine Society stock is these days, is does represent a real issue and lost opportunity to try that particular wine at all or at that price. Sadly this isn’t the first time I’m missed out on high demand wine due to bottling errors.
I have been offered a substitution but it’s not in the same class and that doesn’t really address the issue as far as I can see.
Interested to hear people’s thoughts and how they think this should be addressed.