Just received an email from TWS saying that they forgot to order Clos des Papes Magnums that were ordered as part of the January 2018 EP offering.
I’m a strong advocate for the society but this is the 4th time in the last 12-months that TWS has let me down on an order on a product that is either a challenge to replace logistically and/or expensive to rectify.
These were bought as a birth wine and so the magnum format was particularly important to me.
I’m incredibly disappointed in the brand and feel that the constant “oops we stuffed up but don’t worry we’re a fun and friendly family establishment” emails are now beginning to get annoying. It’s also making me question whether I should be using TWS for important orders at all going forward.
It would be nice if TWS took more accountability and looked to compensate for errors; ideally by sourcing from external sources and/or financially for the hassle this is going to cause.