Just before Christmas I purchased a case of Ampelia 2015 from another member via Wine Owners. They transferred it from their reserves to mine. I then had them delivered from my reserves.
Unfortunately the second bottle we opened was corked. The first and subsequent ones were great.
This morning I reported the fault on the website. Members Services responded to say that the value will be credited to my account however, because it was a transfer from another member a colleague would have to opine on what the amount should be.
However, I have just had a subsequent e-mail from members services indicating that in fact, because it was a transfer from another member no such credit will be made and I should take it up with the other member:
”Further to my colleague’s correspondence please allow me to apologise for the faulty bottle. However, since this has been sold by a third party the wine is no longer covered by The Society’s Promise and any recompense must be sought from the seller. I am afraid we are unable to issue a credit for the bottle”
This wine was recently offered on sale so it seems to me that an approximate price could easily be arrived at, so it doesn’t seem to be a practical issue.
I was just wondering if anybody had come across this before?
My gut reaction is that I am a bit miffed and disappointed. Is that unreasonable?
Obviously not the end of the world, but will certainly make me think twice about buying on the secondary market from other members.
Finally, I understand that members should buy with the intention of drinking the wine (Lord knows I have that intention for every bottle). But the transfer facility is there and people’s circumstances change which can force sale.