A very polite email from TWS today.
Thank you for your order placed on 8 July 2019.
We are writing to advise that unfortunately, due to a stock discrepancy in our warehouse, we are unable to supply the case of Barolo Baudana Luigi Baudana 2010 regrettably this wine is now out of stock and our suppliers are unable to replenish our stocks. We do apologise for this error.
This unfortunately happened to me more often now than I would have liked. Stock levels were not very low when I ordered this case to reserves over a month ago so a bit baffled by the explanation given. It was a wine a tried a bottle of and just blew me away…
now, and I am sure this is not true, potentially some more important people felt the same way.
I take the apology (and the credit), but quite disappointed.