Just curious but does anybody know how they work out who misses out, when there is an over order? Does the system base it upon who ordered first or does it simply come down to the order in which the requests are processed? In terms of the latter, I now try to request earliest possible delivery, to minimise this possibility but on this occasion, it didn’t work.
There was an explanation from @SteveF on this, pretty sure he said that orders are fulfilled in the order placed, rather than anything to do with delivery date.
They most definitely are not fulfilled in the order in which they are placed.
I have had the dreaded email on an order that i placed for a wine to go to reserves. i subsequently decided it may be a good idea to have some at home. The second order was fulfilled the first not
I am now on 39 unfulfilled orders since the website change. Although i have recently had a month (March this year) without a shortfall in your order email, and only one in April, so from a personal point of view i think things are improving slightly.
My view is that a mix of system limitations and poor processes afflict some members more than others.
Last week I placed my first order with Justerinis and I found out yesterday that they charged me the full amount and there are 2 cases missing!
Needless to say I will not be rushing to order again after such a poor experience
Agree. You are more likely than to come up short if you have a late delivery / order picked for reserves. However, it will also depend on whether they know they are short on stock.
If the stock management software is aware that something has been over-sold, then TWS can track back through sales and work out the final orders and issue the dreaded email to those members.
If the shortage is unknown (unreported breakages or picking errors), then it will be the final picked orders that will be short as the wine simply doesn’t physically exist.
I once ordered a couple of bottles for collection from the showroom the next day only to get there (a near 3 hour round trip) and be told my order could not be fulfilled…
My first even shortfall! Not actually been communicated to me yet (…), but when I went to check on the order (arriving tomorrow by shiny red van) and there was a message telling my I am being refunded £30, by which I can infer it’s a bottle of Barbeito Single Harvest Madeira Tinta Negra 2008. I guess there was a rush after the Portugal tasting last Monday, as I put my order in on Tuesday morning.
It came back into stock. I have a bottle (sat next to me as I type, so I definitely have a bottle!). Bitter sweet (no, not the Madeira, although also yes), as 1) when it came back into stock it was pure luck (or rather being told by another community member) that it was available again and 2) it meant I paid full price for it rather than getting it with the discount code from the Portuguese Walk Around which I’d originally ordered it with.
Upside, more Madeira! (which I really don’t need as I’ve also just booked a week in Funchal!).
It’s maybe only a couple of £, but a phone call to member services and if you have a valid reason they might extend the discount time for you. Leastways, worked for me with the Bordeaux walkaround last Autumn.
If you like Madeira try Wright Wine in Skipton, they list around 30 !
I’m no IT expert, just to be clear; not even remotely so. But my own experiences around this as a ground level user of various IT systems in a previous quite senior existence in HE saw similar perennial issues of discrepancies and so on. Ours was to some degree because the institution had found itself with a conglomeration of various bolted-on systems & fixes etc fused together over the years, which sometimes just didn’t talk with each other properly / consistently / reliably.
Sometimes, some decisions about add-on systems & fixes etc were made by some people, highly competent in their areas, but perhaps sometimes not sufficiently IT-big-picture-savvy to join the dots and see beyond the promises & assurances of the various providers involved [some of whom themselves sometimes had limited knowledge of / interest in the existing situations and how it would all work together. Or not work together as the case may be].
Ultimately based on my experiences, that approach sometimes just doesn’t really seem to work as it needs to in terms of what’s required.
I’m not suggesting this is the case here, but there are certainly similarities in terms of the ground level “user experience”. Even allowing for breakages etc, the apparent consistency of shortfalls in orders would seem to suggest something/s IT-wise sure ain’t working properly.
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