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Shortfall in your order

Spotted a few bottles of this that had appeared:


Needed a Rioja re-up, so ordered 6 for delivery today, but just been informed only two are arriving.

Annoying, mainly as I’d have made up the half-case with something else had I known. On the other hand its saved me c. £60, and there is always more decent Rioja out there, so I’m not throwing any toys out.


First of the year!!
If my luck was like that when picking lotto numbers…


You really do seem to manage this far too often compared with everything else :frowning:
I missed this even coming back in to stock. I’m not sure if that puts you one up on me or not.

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My theory is that TWS is running a study on my purchasing habits. I’m unsure what the goal is but I will keep on going.


Just received the dreaded shortfall email for the first time:

This was one bottle from a mixed case of 12 I put together for reserves. I wonder if this means that they’ll be putting a mixed case of 11 into reserves, or if I’ll get another email saying I need to add a different bottle to my order.

Very annoying isn’t it. What was the wine?

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Might be worth speaking to member services. I thought the rules were also that if it’s their mistake/choice/limit on the order then the reserve rules can change.

One that you would probably approve of:


I’ve never tried it before, but thought I would put together a mixed case of some Australian and New Zealand wines to forget about for a few years. I do still have a bottle of the 2013 vintage of this one in the case, but I was looking forward to comparing the two vintages.


Yes, certainly approved around these parts :+1::+1:
Now it’s even more annoying!

No need to add another bottle. It happened to me before and I got all kind of case sizes I put together originally as 12 and then found their wine to reserves as 10 or 9 bottle cases

What a shame, sorry to hear this @rmvb2. As @Rafa says, there may be no need to add another bottle, but do contact Member Services if you would like confirmation of this!

Happened to me, again, before Christmas with a box of twelve being sent as a gift.
Only told on the day of delivery that one bottle out of stock, so recipients received a 12 slot box with 11 bottles in it.

The opportunity to add a replacement before delivery would have been preferred but alas, not to be.

Must admit that other retailers are my first choice now rather than TWS due to the inconsistency and lack of confidence that what I order will arrive.

Shame after being a member for so long.

Didn’t occur once on any order pre the website revamp, but has become the norm now.
Hopefully things will improve with time.

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