Have you ever actually sent a wine back in a restaurant or bar because it was corked or oxidised?
We all taste the bottles all the time, but how many of us feel confident enough to say “this is not fine, actually, can I have a different bottle”?
I know it took me YEARS to pluck up the courage to do this, but this was in the times when restaurants and bars were less well trained in both wine service and customer service.
Since then, I feel confident to express my thoughts, in large part because I know they are unlikely to suffer since they too can get refunds from suppliers (though it pains me to think this will get charged back to a producer).
However, since then I’ve had only a couple of occasions where the staff have disagreed with me - and I found that infuriating, but in those cases their excuse was that they were not well trained enough (these were not top establishments). I can’t imagine how I’d feel today if a sommelier at a top London restaurant were to disagree with me, as the customer.
This article by Chris Losh is definitely worth reading: