Can I ask if anybody here has had a similar problem of ordering wine at a Wine Society tasting?
I recently ordered some and would like my card to be used (i’m sure I indicated this) - Without fail over multiple orders it consistently gets put down as a DD. I contacted the members services specifically to amend the DD to a card payment, which happened, but then not for the first time I get DD’d for the same payment afterwards as the instruction wasn’t cancelled. Whilst this for me hasn’t suddenly put me into any issues with my bank balance as the payment wasn’t that high, if I’d ordered more it could have.
I wouldn’t normally have a gripe about these things in public as it’s really an admin thing, but it’s clearly not been picked up when I’ve mentioned it on the phone and by email and hoped that some sort of public viewing of this may jog things along. I’m sorry if it was a genuine error as I’m sure the team did not mean for any confusion, but it’d be nice to have had it addressed the first time it happened, let alone multiple times afterwards.
@laura Whoever is currently in charge of the events team, please can the form be more explicit and address this as i don’t really want to have double payments docked from my account in future!
On a more positive note, I have just noticed an american mixed fine pinot case, which I think will be on it’s way to me - looks lush!