Over the last few months, it’s been a pleasure to see so many of you interacting with Society staff here, including our buyers and Executive Team.
This has increased a bit recently, and I’ve seen quite a few times where members have directly tagged buyers/other staff in discussions asking questions.
I don’t want to discourage this at all, but to make sure we can manage your expectations, I thought it would be useful to set out some guidelines about tagging Society staff in discussions:
- The first staff point of contact for a response here should be me or @kelly, as we’re the Community staff whose job is to monitor these pages and offer help! We can gladly field queries to relevant staff members and either ask them to respond or post a response on their behalf.
- While other Society staff do try to keep up to date with the Community as often as they can, they won’t catch every message here (especially if they’re out of office or fulfilling their other work commitments) so you’re free to tag them, but if you want a guaranteed response tag Kelly or me!
This is primarily a member-to-member discussion space - we will always do our best to respond as quickly as we can wherever we can help though!
And of course, there’s always our wonderful Member Services team for specific enquiries about your orders/share.
Hope this helps, everyone.