I don’t want to set off another storm, but this reply suggests that by closing TWS has increased the work for its shippers and suppliers.
What’s the word I’m looking for? Maybe this is all a bit unedifying. If you don’t like the decision by all means contact the decision maker and make your views known to him (his email is easily accessible, sorry Steve). And even make the point once on here - but these disputes about the relative decisions made by wine retailers are really not adding much. I’m not at risk (according to the NHS but given another few years I would be) but we’re self-isolating. Others in my situation may take a different view and I may not agree with them but I’m not going online to criticise. I don’t come here for arguments - there are lots of places on the internet for that. This is just a plea for folks to calm down really.
Here’s a handy link for anyone who enjoys a pointless argument that goes nowhere and achieves nothing.
I doubt if there’s a lot of work involved in holding onto stock they already have in situ.
No. The reply was that some is redirected, so imposing on both the delivery service and the new destination. Someone is having to hold and manage excess stores. What annoyed me was how casually it ignored the effects on others.
I share other Members’ views that TWS’s new CEO’s unilateral decision to withdraw deliveries is precipitate and unwarranted at this time. Moreover, the decision to block access to the website (beyond the hastily prepared frontispiece) smacks of ill-considered overreaction.
Yapp Brothers has just called me to confirm a delivery. BB&R and Vivino continue to support me. All supermarkets and, as far as I can see, other entities with on-line fulfillment capabilities are continuing to provide delivery services. Amazon and its competitors are booming. One must assume that all have taken appropriate steps to safeguard their employees in fulfillment services which accord with Government guidelines. Royal Mail and all couriers are carrying on. Why cannot the Wine Society gear to similarly operate?
That’s wonderful!! I just wonder then why you’ve felt the need to join the community for the specific reason to complain about a service you don’t in fact need at this time!!
Believe me, we’re not ignoring any effects on others - strong relationships with our suppliers is something we’ve prided ourselves on for decades and that won’t ever change. We’ve always been very vocal about that, as have our suppliers. So much so, I didn’t think it even needed clarifying, which is why I didn’t say this in my original reply.
There are some odd views in this topic and I disagree with many. Just because you can, it doesn’t mean you should, and even less that you must!
Apart from that I’m puzzled by comments on the “blocked” website. I can certainly access it and am not limited to the CEO’s message only.
That was on day one (Tuesday I think?). If you hadn’t saved your log in details and disabled cookies (like on my phone) then to try and log in to these community pages required you to log in to TWS website, which was over-ruled by Steve’s initial message. That was resolved once the major element of the website was back up and running
Yes, it should be working fine now - we only blocked it for just under a day while we amended the copy and took away ordering functionality to make sure our members were fully informed and not wasting time placing orders we aren’t currently able to fulfil.
So the way to go is close down all dissent? Only people who agree with should be allowed to comment? We live in a democracy not a facist state.
What the hell is the society doing suspending deliveries?
Have sent complaint to Customer Services The society’s managing director is not fit to lead this organisation following this decision. I don’t suppose members services will bother to reply to mne
This is another example of the society run for the benefit of staff and not members
I have been very critical of the management and selection of wines over the years and I thought the society had at last moved into the 21 century and was prioritising members thus is not so
There is no risk for home deliveries if properly managed the big 6 supermarkets plus, Aldi Wine & Amazon are still delivering so why not the society please explain the criteria?
Home deliveries from On Line Shopping are allowed under the new rules introduced by the government this week
As someone who is self isolating I was about to place an order with the Society and this is a great inconvenience to me that I have had to make alternative plans
Have now placed orders with Majestic , Vinnatis & Hard to find Wines to see me through my isolation period. In deed I have received 5 deliveries from Amazon this week
I have no confidence in the society meeting my current and future needs will be looking not to use the society again
The society needs a massive shake up to bring it in to the 21st century and this decision is unacceptable. The management and staff don’t seem to get it, Without members buying
wine from the society the business will close completely
I am disgusted at the way this great organisation is managed and is not fit for purpose of supplying wine to customers . I am sure I am not the only member disgusted at the way the Wine Society has reacted to the Covid 19 Crisis
This is WINE we are talking about!!
Not BREAD… not MILK!!!
Quick update for new people joining this topic:
All views are welcome, as long as you respect each other, and Society staff. Healthy debate with each other is fine, as is criticism of The Society, but whatever your views, let’s not get personal if we disagree.
If you don’t get many responses here, you might find it’s because your concerns have been discussed already further up the topic. I recommend scrolling up to see previous posts - there’s already been much debate. Feel free to ask if you need clarification.
This Community is primarily a member-to-member discussion space, and isn’t monitored by Member Services. If you have a query or issue with your order, please contact Member Services directly so they can help you.
I think the clue was in my comment…this was discussed at length.
The author of the bost had either just not been bothered to read the thread and commenting/repeating on points that had been made and the thread was just going round in circles. Or was just trolling considering the tone and how the points had already been raised - Whilst a lot of someone’s sentiment can be lost in a post online, it did strike me in this case as just being contentious and rather ignorant considering the sheer length of argument said before.
Hence my suggestion to close this whole, rather unedifying thread to a close.
And we have reached the inevitable Godwin’s Law Post!!
I think it’s our first ever