You’re completely right - it’s not what we and our members are used to, and we really have done all we could to minimise the disruption. This does include investigating the underlying issue with the company who provides the software which has malfunctioned (which is what caused the website downtime), and this is ongoing and being taken very seriously indeed.
The systems are now back up and running, so everything should running as normal while we investigate the underlying issue in an attempt to stop it from recurring. Given that we’ve had this issue twice in only a few weeks, I don’t think anyone would be comfortable assuring you that this is a ‘thing of the past’ just yet, so the honest answer is, I’m afraid, that we hope it is, and we’re doing everything in our power to make sure it is. I’ll update you all as soon as we have further information - and (much as I know you found our previous apologies airy fairy), I really am sorry that our tech issues have caused so much bother.
If there’s anything we can do in the mean time to help, please don’t hesitate to contact Member Services.